Thank you for choosing our school for your education. We understand that circumstances may arise that require students to seek refunds for tuition fees. To ensure transparency and compliance with the laws and regulations governing education, finance, and business in North America, specifically Ontario, we have developed the following return policy. Please read these terms carefully.

  1. Tuition Fees Refund Conditions:
  • Tuition fees may only be refunded if the student is unable to come to Canada due to visa, immigration, or study permit issues.
  • The request for a refund must be submitted with supporting documentation outlining the visa, immigration, or study permit issues preventing the student’s arrival.
  1. Notification of Immigration Rejection:
  • In the event of an immigration rejection, students and their families must inform our school within 15 days from the date of the rejection letter.
  • Late notifications may impact the eligibility for a refund.
  1. Refund Method and Process:
  • In case of a refund, our school will determine the method and process based on the timing of school semesters and the initial payment method.
  • The school will make reasonable efforts to provide a smooth path for payments and refunds to students and their families.

Top 10 Rules and Regulations:

  1. All refund requests must be submitted in writing to our school administration.
  2. Refunds are subject to a processing fee, as outlined in the fee schedule.
  3. Refund requests for reasons other than those specified in this policy will be considered on a case-by-case basis.
  4. Refunds will only be issued to the original payer, and proper authorization is required for any third-party refund requests.
  5. The school reserves the right to deny a refund if the student has engaged in academic or disciplinary misconduct.
  6. Any outstanding balances owed to the school must be settled before a refund is processed.
  7. Refunds will be processed within a reasonable timeframe, considering administrative procedures.
  8. No refunds will be provided for services already rendered, including classes attended or materials received.
  9. Hanson Academy is not responsible for any expenses incurred by the student or their family related to travel, accommodation, or other non-tuition costs.
  10. The school may adjust the refund policy as needed, in compliance with applicable laws and regulations.

We understand that the decision to seek a refund is not taken lightly, and [School Name] is committed to providing fair and transparent procedures to address such requests. We encourage open communication between students, their families, and the school to resolve any concerns promptly.

Accuracy and Truth of Information:

  1. Accuracy of Information: The client agrees to provide accurate, complete, and truthful information to the company throughout the education and immigration services process. The company will rely on the accuracy of the information provided by the client.
  2. Client Verification: The company may request supporting documentation or conduct independent verification to ensure the accuracy and authenticity of the client-provided information.

General Conditions:

  1. Confidentiality: The company will handle all client information and documentation with strict confidentiality, adhering to applicable privacy laws and industry best practices.
  2. Non-Disclosure Agreement: The company and its employees will sign a non-disclosure agreement to protect the privacy and confidentiality of client information.
  3. Scope of Services: The terms and conditions will clearly define the services provided by the company, including education and immigration consulting, documentation preparation, and related assistance.
  4. Professional Standards: The company commits to providing services in a professional manner, adhering to the highest industry standards.
  5. Regulatory Compliance: The company will comply with all relevant federal, provincial, and municipal laws, regulations, and licensing requirements.
  6. Fees and Payment: The terms and conditions will outline the fees for services and the payment schedule. It should also specify any additional charges, refund policies, and late payment penalties.
  7. Dispute Resolution: A mechanism for resolving disputes, such as mediation or arbitration, may be included to address any disagreements that arise between the company and its clients.
  8. Intellectual Property: The terms and conditions should specify ownership and usage rights of any intellectual property created by the company during the provision of services.
  9. Limitation of Liability: The company may include a clause that limits its liability for any damages or losses incurred by the client during the education and immigration process.
  10. Termination: The conditions should outline the circumstances under which either party may terminate the agreement and the process for doing so.
  11. Governing Law: The terms and conditions should specify the jurisdiction and applicable laws governing the agreement.
  12. Force Majeure: The company may include a clause that relieves it from liability or obligations in the event of unforeseen circumstances or events beyond its control (e.g., natural disasters, government actions).
  13. Data Protection: The company will handle and protect client data in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) if applicable.
  14. Client Obligations: The terms and conditions should outline the obligations and responsibilities of the client, such as providing accurate information and documentation in a timely manner.
  15. Indemnification: The company may seek indemnification from the client for any damages, losses, or liabilities incurred as a result of the client’s actions or omissions.
  16. Modification of Terms: The company reserves the right to modify the terms and conditions, provided that clients are notified in advance and given the opportunity to accept or terminate the agreement.
  17. Severability: If any provision of the terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  18. Entire Agreement: The terms and conditions constitute the entire agreement between the company and the client, superseding any prior agreements or understandings.
  19. Waiver: The failure of either party to enforce any provision of the terms and conditions shall not be deemed a waiver of that provision or the right to enforce it in the future.
  20. Client Reviews and Testimonials: The company may request client reviews or


Please read the following document prior to completing the application, registration and/or admission process. It is the applicant’s responsibility to carefully review and understand all the rules and regulations associated with the application to the registration process or requesting for further explanations if needed by emailing [email protected]

After reading this document you may visit “Application, Registration, and Admission Process”


This document is the TERMS & CONDITIONS FOR ALL Hanson Academy ONTARIO CAMPUSES, PROGRAMS, & ONLINE EDUCATION. By completing Hanson Education’s Registration Form in person or online you enter into a binding contract with Hanson Academy for your entire course of studies at any of the campuses in Toronto or any programs offered by Hanson Education. 

By agreeing with the terms and conditions of Hanson Academy you agree with the following statement: “I fully understand that it is my responsibility to provide Hanson Academy with true, accurate and legally approved original or copy of required documents, showing that I possess the required prerequisites for all my registered subjects. Failure to provide an updated transcript means my registered course(s) will not be recognized as a credit-granting course but rather a learning course. I agree that Hanson Academy may change, cancel or alter my registered courses, in case I did not have the correct prerequisites. I agree that all information provided is correct and true to the best of my knowledge. In addition, I acknowledge that I have fully read and understood the terms and conditions outlined at the end of the Registration Form and on this document. I agree to abide by Hanson Education’s Code of Conduct, terms and conditions and policies stated in this document and any other regulations that are explained in the Hanson Education’s Course Calendar.” As such, I agree to the following policies:

1. School Policy Manual and Code of Conduct

Hanson Academy has established objectives to ensure that each student has the maximum opportunity to learn. The achievement of these objectives depends upon the shared responsibilities of students, teachers, and parents.

  • To provide the tradition of excellence in academics and personal growth.
  • To develop a feeling of self-worth through accomplishments, discipline and respect for oneself and others.
  • To encourage self-motivation so that students take a responsible role in their own education.
  • To create a positive learning environment through shared responsibility of teachers, students and parents.
  • To prepare students for the world of work by developing productivity, punctuality, and pride in work.
  • Our students are expected to develop their potential as individuals and to become contributing, responsible members of society, who will think clearly, feel deeply, and act wisely.

Hanson Academy promotes a positive school atmosphere and a safe learning and teaching environment where every individual is treated with equality, respect and dignity, non-violence and abuse. Responsible citizenship involves appropriate participation in the civic life of the school community. Hanson members are citizens aware of their rights, but more importantly, they accept responsibility for protecting their rights and the rights of others.

Hanson Academy is a place where everyone – parents/guardians, volunteers, teachers, and other staff members – are an active participant in creating a positive school environment to ensure students’ well-being and success. 

Fundamentals of the Code

  • Everyone has a responsibility to promote a safe environment where conflict and difference can be addressed in a manner characterized by respect and civility.
  • Everyone should be aware of their rights, as active and engaged citizens. More importantly, everyone should also accept responsibility for protecting their rights and the rights of others. 
  • Everyone has the responsibility of taking part in the civic life of the classroom and school community. 
  • All members of the school community are to be treated with respect and dignity, especially those in positions of authority. 
  • All members of the school community shall not discriminate against others on the basis of race, colour, ancestry, place of origin, religion, family or marital status, physical or mental disability, age, sex or sexual orientation, gender identity or gender expression, or for any other reason set out in the Human Rights Code of Ontario, nor shall anyone publish or display anything that would indicate an intention to discriminate against another, or expose them to contempt or ridicule on the basis of any such grounds.

Consequences of Misconduct

Consequences of misconduct may include but are not limited to, verbal warning, suspension, expulsion, and when warranted, the contacting of local authorities.


This service is provided to you by Hanson Education. Your use of the website, education, and services is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below (“Terms and Conditions”). You should read them now. By completing the registration form you consent to agree with all terms and conditions. 

Hanson reserves the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the services after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.


The products, services and education on the website are only available for students who have successfully registered at Arkana.  


Any order placed by you in the manner described in this registration form is an agreement of you to purchase a particular product or services for the price (including the delivery and other charges and taxes) specified on this website at the time you place your order on these Terms and Conditions. Hanson reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, or services, an error in the price or the product description posted on this website, or an error in your order. Your contract with us only comes into existence when it forwards confirmation of receipt of your order and payment.

Tuition Fees, Rates, and Prices

Tuition fees, Prices of products and services and delivery and other charges displayed on the website are current at the time of issue, but may change at any time and are subject to availability.

Risk and Title

Hanson will retain title to the products or services you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.

Limitation of liability

Hanson will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or inability to use the website or services  for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or the services or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website.

2. Registration Policy Manual

Hanson Academy  follows policies and regulations which have been defined to ensure the quality of services. The following points should be notified and considered while students/parents/applicants are completing the second part of the registration and admission process at Hanson Education.

Documents Validation: 

All documents must be in English or translated to English. In the event of submitting the translated documents, translations should be made by provincial or federal approved translators/translation agents. Proof of documents may be asked by the School, to be provided by the application. Failure to do so may result in rejecting the entire application. 

All documents should be provided truthfully and accurately. Non-registered institutions, certifications or degrees may not be valid to be used towards the application. 

Information Data Entry: 

All information and data entries in the registration form should be provided. Please pay extra attention while filling up the registration form as the information provided by this form will be the data for creating school accounts and all other student files. Failure to provide true, accurate and detailed information in the registration form, may cause changes or problems. All responsibilities and consequences will be assigned to the applicant. 

Prepare and collect information prior to starting the form. Following is the list of the required documents:

  • Piece of Government-issued Identification, PHOTO ID, where your name, age, and photo are clearly visible.
  • Students Photo, for profile and identification purposes.
  • Student’s latest and official English-translated final report cards, certificates, and final transcripts.
  • Current student’s timetable.
  • Latest English placement test results, IELTS, TOEFL, or any other official recognizable English test.  
  • Any other educational certificate, degrees or courses.
  • Resume, CV, and/or biography  

Offer of Admission

After completion of the registration process, Hanson Academy will send student(s) the OFFER OF ADMISSION LETTER. This letter provides initial information on student’s registration as well as tuition fees and process for admissions. Offer of admission must be accepted by the applicant by writing an email to [email protected]. Offer of admission has no legal value and can not be used towards international student VISA.

3. Tuition Fees


Complete tuition fees should be received as the last step of the registration process to receive the OFFICIAL LETTER OF ADMISSION. According to the program or course of study, tuition fees and educational platforms are available on the “Tuition Fees” and “Educational Environments” pages. Complete payment is required within 10 business days from the date of accepting the offer of admission unless otherwise mentioned on the offer of admission letter. Failure to complete the tuition payment may result in termination of application and registration. The OFFICIAL LETTER OF ADMISSION will be admitted to the applicant within 10 business days after the receipt of the full tuition payment and confirmation and validation of all submitted documents. This letter is a legal document and could be used towards legal applications such as international student VISA.

Online and Virtual education’s admission process

Students who have registered for online or/and virtual classes must complete their ESL/Math placement, credit evaluation and student number registration before they can start their classes. 

In-class on-campus admission process

Students who have registered only for on-campus in-class education can have the option of completing their ESL/Math placement, Credit evaluation, and student number registration online or when they arrive in Canada.  

4. Admission Policy Manual

The following processes may be required from students depending on their course and program of study, after issuing the admission letter.

English Language Proficiency Test, ESL Placement: 

English Language Proficiency Test is required for all students applying from countries with any mother tongue language other than English. Students will be contacted by Hanson Academy to schedule an in-person interview+placement test or online interview+placement assessment. There will be a one-time non-refundable fee of $250. After carefully reviewing the result of the ESL placement test, students will be placed in one of the 5 levels of the high school ESL program, from ESL A to ESL E. 

ESL Class



English as A Second Language Level 1


English as A Second Language Level 2


English as A Second Language Level 3


English as A Second Language Level 4


English as A Second Language Level 5

Credit Evaluation

International students are subject to conduct a credit evaluation procedure in order to evaluate their previously completed courses and credits. Students must present a translated credit history at the time of registration. 

OEN, Ontario Education Number

The OEN is a student identification number that will be assigned by the Ministry of Education to elementary and secondary students across the province. The number, which is unique to every student, will be used as the key identifier on a student’s school records and will follow the student through his or her elementary and secondary education. The OEN is nine digits long (eight digits, plus a check digit), randomly assigned, and tied to stable information about the student (name, gender, date of birth). Students at Hanson Academy will be issued an OEN number upon completing their ESL/Math assessment, credit evaluation, and are enrolled in a course of study.

Admission Fees

Admission Fee is a non-refundable fee of $750 which is included in the tuition fee payments. Admission fee may include but is not limited to the completion of credit evaluation, Offer of admission process and letter, student number registration, and submission of the official letter as well as placement procedure. The admission fee is included in the tuition fees. Students are subjected to pay the admission fee in the event of cancellation, termination or change of applications. Students are also subjected to pay the admission fee in the event of VISA rejection if they decide not to continue their studies through online or virtual education. Admission fees will be deducted from students’ tuition fees in any event which results in refunding the tuition fees. 

Refund Policy

  1. Refund Eligibility: Refunds will be granted based on the terms and conditions outlined in the contracts and agreements between the applicant and the school. The company will facilitate the refund process in accordance with these agreements.
  2. Contractual Obligations: The refund amount and eligibility will be determined by the contractual agreements signed between the applicant and the school. The company will adhere to these agreements and ensure that refunds are processed as per the terms specified.
  3. Requesting Refunds: Applicants must submit a refund request in writing to the company, providing all necessary documentation and supporting evidence as required by the contracts and agreements with the school.
  4. Processing Time: The company will make reasonable efforts to process refund requests promptly. However, the actual processing time may vary depending on the specific circumstances and the policies of the school.
  5. Administrative Fees: The company may charge administrative fees for processing refund requests. These fees, if applicable, will be clearly outlined in the contracts and agreements between the applicant and the company.
  6. Non-Refundable Fees: Certain fees or charges may be non-refundable as per the terms specified in the contracts and agreements between the applicant and the school. These non-refundable fees will be clearly communicated to the applicant in advance.
  7. Partial Refunds: If the contractual agreements between the applicant and the school specify partial refunds under certain circumstances, the company will process the refund according to these terms.
  8. Refund Disputes: In the event of a dispute regarding the refund amount or eligibility, the company will work with the applicant and the school to resolve the issue in accordance with the contracts and agreements in place.
  9. Currency Conversion: If a refund involves currency conversion, the exchange rate used for the refund will be based on the prevailing rate at the time of processing the refund.
  10. Third-Party Costs: Any costs incurred by the company in facilitating the refund, such as bank charges or transfer fees, may be deducted from the refund amount as per the contracts and agreements between the applicant and the school.
  11. Communication: The company will maintain open and transparent communication with the applicant regarding the status and progress of the refund request, providing updates as necessary.
  12. Disbursement Method: Refunds will be disbursed using the method specified in the contracts and agreements between the applicant and the school, such as bank transfers or other approved payment methods.
  13. Discretionary Refunds: In exceptional circumstances where the contracts and agreements do not explicitly address refund eligibility, the company may, at its discretion, consider refund requests on a case-by-case basis.


Please carefully read the “Renewal, Cancelling and Refund Policies” prior to the completion of the administration process or tuition payments.

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